AUCTION MARKETING 101

Marketing is perhaps the most important element to every successful auction.  After all, if no one knows you’re having an auction, you will have no bidders to participate in the auction, with no bidders, you have no sale.  You will need to develop a well-planned and aggressive marketing campaign targeting likely buyers while conveying an opportunistic message, channeling attention to a centralized source (your website/phone number) and ultimately, convert bidders to buyers.  All while remaining under your seller’s budgetary constrictions. 

The 4 Step Auction Marketing Process

(Full 4 Step Webinar available HERE.) 

The auction marketing portion typically takes place between 30-45 days within the full auction process (as referenced on the Auction Process page) and consists of four basic but essential steps:

Consumers are notified there is going to be an auction

Note: this step may require additional time for commercial, international and larger deals. You may need to extend your marketing campaign into a 60-90 day campaign to accommodate specialized or more targeted marketing outlets.

Consumers will use this time to conduct their due diligence, review property information packets and become comfortable with property.

Consumers will use this time to get their bank or financial processes covered

Consumers have done their due diligence, have their bank letter in hand and are registering to participate in the auction

The “4 P’s” of Auction Marketing

Before you can begin laying out a marketing proposal and budget, you will need to decide which marketing outlets will best capture your audience of potential bidders.  For both live and online auctions, a wide variety of marketing channels are essential to engage all potential bidders in a short marketing window.

Get Started by creating a basic list following the “Four P’s” of Marketing:

Your Auction

Where you want to advertise your auction

How much it will cost to advertise on each platform

What type of marketing you will do on each platform (posts, videos, images, etc.)

Digital Marketing – Put Your Auction Everywhere Online

Your Website

Check out the Adding Auctions to Bullseye section of this manual for a tutorial additional office and agent website tutorials available HERE.

3rd Party Websites

Once listed on your website:

UC advertises listings by syndicating to over 300 - 3rd Party, Non-Owned, Top-Performing Websites (like Trulia, Zillow, etc.)

Based on what SPG’s you selected when you entered the property in Bullseye, it will also be automatically advertised on UC’s Specialty (Niche) Websites – over 100 SPG sites in all.

UC 3rd Party Website Partners:

Global Auction Guide - This online auction marketplace provides your auctions with additional exposure – at a discounted price. This partnership provides discounted pricing for a suite of modern easy to use websites and phone apps. Find more information HERE.

LandFlip - United Country and LANDFLIP have formed a strategic partnership to advertise your listings at no cost to you! Their leading family of land websites includes LANDFLIP, RANCHFLIP, FARMFLIP, LOTFLIP, COMMERCIALFLIP and AUCTIONFLIP. The UCRE Home Office will now automatically upload all of your land-based listings directly to LANDFLIP and their family of land websites through this powerful partnership. All land listings without a permanent residence or commercial presence qualify for this program. If the property has either a home or business, it needs to be at least 3 acres. Exceptions are made for recreational, waterfront and mountain properties with homes or cabins on less than 3 acres.  Find more information HERE.

Other  3rd Party Sites:

Search for the type of property you’re selling on Google to find top performing websites then use compete.com to evaluate their traffic.  Also consider classified networks and directories like CraigsList and Facebook Marketplace.

3rd Party Website tips:

Include as many images as possible

Be as descriptive as possible

Use relevant keywords & SEO

Make yourself easy to contact

Search for the type of property you’re selling on Google to find top performing websites – use compete.com to evaluate their traffic

Run different types of ads – consider a mix of banner ads and listing ads

Click HERE for a full tutorial

 

Setting Up Your Ad Campaign

Choose a keyword

Create a few compelling ads

Set up ad spend and conversion tracking - A general rule of thumb is $30-50 per day, per campaign.

Testing and Tracking

Use the reports that Google gives you. One of the most important is the "Search Terms" report. This will give an overview of how your visitors are finding you - and the tools to refine your keywords. Refining your keywords can help you create more compelling ads. You can also determine the unprofitable search terms and begin adding them to your negative keywords list.

Another great report is the “Insights” report – You can use this report to determining your customers’ profiles (including demographics, device preference, interests and more (To Access: click shared library in the navigation bar, click view under audiences, select a remarketing list, select table view to see the report in different ways).

Use the data gathered in the insights report to create similar audiences using Google AdWords’ “Similar Audiences” tool to approach new potential audiences. Google Ads automatically finds new potential customers whose interests and characteristics are similar to those of people in your remarketing list. The more characteristics and interests people in your remarketing lists share, the better similar audiences works. As your remarketing lists change, your similar audience will change as well. (Your original remarketing list is automatically excluded from your similar audience list).

Remember on the How to Find Auction Opportunities page we talked about lead farming and created a database of contacts for your network and Sphere of Influence? This is another place those lists will come into play.  Simply go into your email service provider and pull up the segmented list that matches the type of property you’re selling and create and send them an email letting them know about your upcoming auction.  Send that email to any other agents/auctioneers in your SOI as well, being sure to mention any buyer broker opportunities.  Need some more ideas?:

Virtual Postcards - The free virtual postcards in Bulls Eye are powerful selling tools. Send virtual postcards of just listed auctions to your SOI in addition to your contact databases.  To access the virtual postcards; in BE select the listing you wish to send; on the far right side of the listing page, select the “Virtual Postcard” button.

Send Targeted Emails to Your Website Visitors – When visitors are logged onto your website, track their behavior with Google Analytics then send them follow up emails about what they were looking at.

Blog Writing

Have you been updating your blog or need a new article idea? Write an article about your experience with this property and be sure to include a link to the auction in the new article and/or any relevant blog articles you’ve written.

Example:  have an upcoming online auction?  Write a blog about the difference between buying at an online auction vs. a live auction and link your upcoming auction page to the blog (or link to this blog article if you have another online auction next month).   This will not only provide proof of performance further positioning you as the subject expert, it will serve to consistently keep your blog content fresh and help your SEO ranking. 

Blog Commenting

Seek out relevant blogs and forums for the property’s SPG and become an active participant. Be light on the “selling” aspect, talk more about your knowledge and be sure to link back to your website.  Even if they miss this particular auction, this will result in more traffic to your website and more engagement on your social media channels.

Note: if you don’t have a blog, be sure to check out the blogging section in the How to Find Auction Opportunities page to see how much you’re missing or check out a content marketing tutorial HERE.

After reading the How to Find Auction Opportunities page, you should have a familiar grasp on your social media channels. Just as you needed social media to target potential sellers, you need social media to target bidders/buyers.  Here are some ideas how to target those potential buyers using your already established channels:

Facebook:

Targeted Facebook AdsHERE’s a tutorial.

Look-Alike Audiences – tutorial HERE - build lookalike audiences similar to both past and currently interested parties:

Facebook Marketplace – put your auction in Facebook’s marketplace:

Click the Marketplace icon, then tap the 'Sell' or 'Sell something' button. ...

Enter an item title, description and price. ...

Confirm your location. ...

Select a category of item.

Facebook Events

Click the Offer, Event + icon, then select Event from the dropdown

Name the event, add photos & be descriptive in the date, location and details

Be sure to include search keywords (up to 3)

Link to your website

Invite your followers and encourage them to invite others

Allow “guests” to post on the event page, this creates a sense of community and makes it easy to ask questions

Hit “Publish”

Facebook Live video – Go “Live” on Facebook while in front of or walking through the property, be sure to link back to your website and include auction details in the video.

YouTube

You don’t need expensive camera equipment, you can use your smartphone or webcam to capture & post videos. To increase engagement and decrease production time, be sure to keep your videos fairly short (around 90 seconds max) and informative. Video an open house or short property tour. Be sure to link your YouTube videos to your other social media channels!

YouTube Live – Did you know you can live stream on YouTube?

Via Webcam:

Click the upload icon in the upper right hand corner .

Click Go Live.

At the top, select Webcam.

Enter a title and description, and select a privacy setting. You can also schedule your live stream for a later date.

Click More options> Advanced Settings for more settings.

Click Save. Your camera will then take a thumbnail.

Click Go Live.

When you’re done streaming, click End Streamat the bottom. All streams under 12 hours will be automatically archived. You can access previous, current, and upcoming streams in the Live Tab.

Via Mobile:

Note: to be able to live stream on mobile, you need to have at least 1,000 subscribers. 

Open your YouTube ap

Select the capture button .

Select GO LIVE.

At the top right of the screen, tap the camera icon to record with your camera, or the phone icon to stream what’s on your screen.

Create a title, then select a privacy setting.

Optional: select More options.

Add a description

Schedule for later

For advanced settings, press Show more.

​​Enable or disable live chat

Enable or disable age restriction for your stream

Indicate whether your stream contains paid promotion and add a paid promotion disclosure

Enable or disable monetization

Press Show less

Select Next to take a picture for your thumbnail. You can upload a custom thumbnail.

Optional: Stream in landscape mode. - Hold your device in landscape mode - Make sure your screen rotation lock is off

Optional: to share your stream, tap SHARE.

Select GO LIVE.

To end a stream, select FINISH, then OK. An archive of the live stream is created on your channel after the stream ends.

You can edit the privacy setting (including setting it to private) or delete the archive on the "My videos" page.

Instagram

Targeted Ads - Instagram makes it insanely easy to target the appropriate audience you might be looking for. If you’re advertising on Facebook, Instagram ads can be configured right through Facebook Ad Manager. Just specify Instagram as a placement, as well as if you’d like these ads to appear in the feed and/or the stories section of the platform.

Use your Hashtags (#). Hashtags are what make your Instagram content discoverable. Users discover content by searching hashtags on their own or tapping through related posts for a particular tag. Hash tags to think about are community and industry specific (#auction; #real estate; #Kansas City), branded hashtags (#UnitedCountry) and general hashtags (#country life, #love; #beautiful).  Based on top performing posts, typically 2-5 hashtags are the perfect amount to include on your posts. Also, Instagram does not allow URLs on your posts so be sure to use your hashtags and a clear call to action for your followers to find your auction.  

Pinterest

Did you end up creating 15 boards about your specialties or niches as we suggested in the How to Find Auction Opportunities section of this manual? Be sure to add upcoming auctions to these boards! 

Twitter

Use Twitter the same way you would for other conversations. Don’t go straight for the sell, romance your leads and the sell will come.  Ask questions and keep it personal.  People respond best to human interaction.  Tweets with photos, images and videos get 18% more clicks, 89% more favorites & 150% more retweets than text only tweets.

Twitter Lists – Setting up a Twitter list helps you follow thousands of relevant leads and influencers so you can filter the noise to see what your important connections are up to. To create lists, go to the gear icon drop down menu & click “create list”, name the list and provide a description, designation the list as either public or private and save the list. Use the person icon drop down on someone’s profile and choose add or remove from lists. 

Direct Marketing – Get Your Auction in Their Hands

You’ve probably heard it before “Print is Dead”. It’s not actually, it’s just that print is now more of a supporting role to digital marketing campaigns.  Just like digital campaigns, to be successful with your mailing campaign, you need to adopt a more targeted approach. 

U.S. Postal Service’s Every Door Direct Mail (EDDM). The system features an interactive mapping tool that allows the user to target exact locations for delivery, they also have options that allows for targeting by age, income, household size, and even carrier routes.

MapRight - Do you have a MapRight account? Did you know you can use MapRight to select a specific radius from your seller’s property and generate a list of all of the neighboring land owners?  Click HERE for the tutorial!

MapRight also has a postcard store! Click HERE for a tutorial on how to use MapRight postcards.

Company Newsletter – did you end up creating a company newsletter as we suggested in the How to Find Auction Opportunities page? Be sure to add upcoming auctions to these newsletters! 

Brochures & Flyers: UC has created numerous customizable brochures and flyers available on Bullseye.

Just Listed Postcards: This is the #1 rated technique by top UC offices and shows off your local sales and marketing power. When you list or sell a specific property type, mail a postcard to others who own similar properties. Do radius mailings to the closest addresses (through the UC Postcard Program, UC Purchased Names Program or USPS “Every Door Direct” Program) to let neighboring property owners know of new properties.

UC 3rd Party Purchased Name List Partner:

infoUSA - United Country Purchased Names List Program - Supplement your targeted buyer names with our Purchased Names List Program from the premier list provider infoUSA. With nearly every adult and business in the US and Canada, more than 210 million consumers and 14 million businesses, available, infoUSA’s database can help you find prospective buyers fitting your specific target. Click HERE for more info.

In a world full of marketing messages sometimes the simplest way to reach prospective buyers is through the tried and true method of print publications.  Print media reaches both wide audiences and targeted audiences.  The key to effective print marketing is conveying the right message to the right audience.  For example, when running an ad in a land publication the primary message would be geared toward the lifestyle and property attributes.  When running an ad in a financial publication the message would shift to the property investment opportunity.  These subtle nuances play a big part in a successful print campaign. 

Contact the UC Home Office Marketing Department for help in placing print ads.

You might be skeptical about how important physical signs and banners may be in real estate auctions. While the buyer may not be local, signage plays an integral part in building a conversational buzz about the auction. The auction website should be featured on the signage to drive buyer traffic online. Not only that, a physical sign or banner will allow potential bidders to actually locate the property in question while driving by and/or provide directions to attendees on auction day.

UC 3rd Party Auction Supply Partner:

Keifer Auction Supply - United Country Auction Services is pleased to announce our new strategic relationship with Kiefer Auction Supply in which they’ve created a custom branded e-commerce site for our offices to use and receive discounted prices on multiple items including auction signage.

Click HERE for more info.

UC 3rd Party Sign Partner:

Lowen Sign Company is the leading manufacturer of professional signage for the real estate and home building markets in the US. They supply thousands of independent real estate companies, all major real estate franchise brokerages, home improvement companies, home builders, sign companies and sign supply distribution companies. They also have the fastest production time in the industry! Most orders are produced in just 3 days.

Click HERE for more info.

Pre- and post-auction press releases created and distributed to local, regional, and national news mediums is a great form of free advertising to potential buyers.

Contact the UC Home Office PR Department for help in placing print ads or click HERE for a getting the most from PR webinar tutorial or HERE for PR and managing the media webinar tutorial.

Additional Considerations

Deciding where to place your ads is only one step of the marketing process.  You also need to consider the potential expenses for professional services for things like photography, document preparation, graphic design services, auction day expenses and more.

Photography has never been more important to selling at auction than it is today. You’ll need photos for your website as well as any digital and print marketing you may run.

Hiring a professional photographer can get expensive and the alternative (you taking the photos) can seem a little tricky at first, but if you check out THIS professional photography podcast episode and follow these simple photography tips, you’ll produce beautiful, consistent photos. 

Have a standard shot list – this will ensure that even if there are distractions, you have a point of reference to make sure you have all your must have shots

Prepare your gear the night before – this will decrease the chances of dead batteries or bulbs. You don’t necessarily need to have the most expensive camera set up, you can get started with your smart phone.  Check out a high-resolution photos from your phone tutorial HERE.

Declutter - keep the surfaces as clear as possible. If you want some decorative items, leave 1-3 items.

Do a complete walk-thru - Getting a feel for the space before picking up the camera will give you an idea of how you want to shoot it. You’ll start to mentally note the best angles and what small items may need to be moved.

Decide on lighting – this can be a simple as turning on/off lights to setting up your own lighting. Turning lights on makes a space feel warmer but introduces varying light temperatures you’ll need to balance when processing, leaving lights off gives an even light temperature but gives off a cold feeling.

Use flash and bounce to diffuse – using a flash unit on your camera is one way to keep moving but be sure to bounce the light off walls or the ceiling so it’s softened.

Shoot straight – when shooting different angles, keep the camera straight to avoid distortion you’ll later have to straighten. Each property is different but the ideal height for shooting is at about 5 feet. If you go too high, you start to see ceilings and not enough of a room, too low you’ll see more of the furniture and not enough of the actual room.

Use photo editing software - Free photo editing software tutorial HERE

Save the files using SEO – when you post the photos to your website the file names can help boost your SEO rankings.

Create an engaging video for each and every auction! Your videos can be easily shared on Facebook and YouTube, inserted into email blasts and so much more. And the best part is that through UC’s 3rd party video partner, VideoFizz, you now have access to “automated listing videos” for every property you put on Bullseye!  It’s fun, simple to do, attracts a larger number of leads and helps expand the reach of your auctions. 

Click HERE for more info, HERE for a full VideoFizz tutorial and HERE for tutorial on automated listing videos. 

Also be sure to check out our Video SEO tutorial HERE & Video in Social Media tutorial HERE.

According to Multiple Listing Service statistics, properties with accompanying aerial imagery are 68% more likely to sell than properties without aerial imagery, and that number is only increasing. While real estate drones are typically used for bird’s-eye stills or hard-to-capture shots, drones can also be used to shoot video. Real estate drone video can show an aerial view of the land, a spacious property or an attractive neighborhood. For many auctioneers, hiring a professional drone pilot is the best option as they will have the proper certifications, equipment and experience.   If you plan to use drone photography or video on all your properties, it may be worth the initial financial investment and training to purchase and license your own drone. 

Check out the following podcast episodes UC has produced for drone usage HERE and HERE.

By enabling your prospective clients to see your properties in 3D, you can stand out from the competition and provide an immersive experience that's not possible with photos or 360 tours. With a 3D virtual tour, prospective leads can do their own walk-through of your properties from anywhere, anytime, generating higher engagement and interest allowing you to sell at a higher sales price, increase time spent on your website by 15% and attract more qualified buyers by giving viewers the most complete property representation.

Suggested 3rd Party Virtual Tour Platform:

Matterport – Whether you're a real estate agent, a broker, auctioneer or a property manager, Matterport's 3D data platform can increase commissions, reach a wider audience, and close on properties faster. Click HERE for Matterport tutorial.

Map services are simple, syndicated data feeds which create layers for each one you open in mapping applications. These “services” are more than pictures. You can query them, see attributes and, in many cases, use them to draw property boundaries by sketching straight onto the map. Most mapping services also support social media applications as well as drag and drop spreadsheet data into the program to quickly create interactive online maps.

UC’s 3rd Party Mapping Partner:

MapRight - Beautiful maps are now available to everyone with our easy to use web and mobile mapping platform. You can learn MapRight in about an hour and have the perfect maps to tell your project’s MapRight’s tools and layers are designed to create maps that are beautiful, easy to read and ready to be shared with anyone. The application requires no formal training and is supported by a team of experiences mappers. Click HERE for more info, HERE for tutorial on using MapRight features, and HERE for tutorial on exporting owner lists.

Google Maps (Free)

Draw borders

Add property points of interest

Insert into listings – tutorial HERE

How are you going to actually create and lay out your advertising?

Do you use free sites like Canva (click HERE for a Canva tutorial from UC) which give you the ability to create customized posts with a large selection of graphics, photos, text, shapes, icons and more all in one tool.

How about paid applications like Photoshop and InDesign (and do you have a current subscription or will you need a new one)? 

Will you hire a graphic designer?  

A mixture of all three? 

You need to take design costs into account when laying out your marketing budget.  If you will encounter fees for these services for this single seller, then they should be built into the marketing budget.

A property information packet (PIP) should include all of the property due diligence information you collected during the property listing agreement (refer to the Auction Management Form in the Document Center section of for a list), a copy of your terms and conditions, sample purchase agreement and any pertinent info to provide potential bidders full disclosure of what they’re purchasing.

The packet should be available to view and/or download on your website prior to the auction and should include a proof of receipt that they must sign stating they have reviewed and understand the items and terms laid out within the packet (receipt required prior to registering for the auction). These packets can get quite large depending on the variety of property documents, disclosures and terms and conditions available and you will need printed copies available. 

You may decide to print them at your office or you may require a professional printing service to create bound copies. Either way printing can get expensive, you will need to decide whether to cover these costs as part of your offering or defer the costs to the client within the marketing budget. 

Refer to the Document Center page for a sample Property Information Packet.

Auction software includes applications for online, live and simulcast auctions. Depending on the provider, online auctions providers may also supply auction management capabilities like cataloging, multi-parcel and auction accounting options or an online portal for customers to bid on auctions online.

UC 3rd Party Online Auction Partner:

AuctionFlex/HiBid - The United Country Online Auction Platform is an industry leading auction solution with a proven track record of over ten years in the online auction business. Online auctions require a technology system that is easy to navigate, safe & secure and allows for a seamless transaction between buyers and sellers. Click HERE for more info.

If you’re conducting a live auction, there will be auction day expenses to take into consideration when building your auction marketing campaign. Things like facility/tent rental fees, tables & chairs, merchandise tags, bid paddles, A/V set up, security, etc. will each have their own expenses and you’ll need to decide whether you will cover these fees or build them into your marketing expenses. 

Importance of auction location – you need to decide on your auction location when you’re setting up your marketing budget. This may seem like an easy topic but there are many variables to keep in mind when you’re deciding whether to have your auction onsite or offsite.

Are the property conditions conducive to an onsite auction? What facilities are available onsite? Is there room for set up and a crowd?  Is it climate controlled? Will bad weather effect the auction? Do you need to set up a tent? Does it need heat/cooling?  Restroom facilities – do you need to order porta potties & wash stations – who maintains the restrooms?  How is the parking?  Electricity – do you need a generator & can the noise be controlled – is it safe to use with your technology?  Is there cell phone and internet coverage? (all auctions will need adequate cell coverage so bidders can call other parties they may need to sign off on their bidding)(internet is needed for online auction capabilities and so bidders can look up data during the auction)  What might your bidders see during the auction – are there run down areas that may effect bidders during the auction? How’s the lighting – if you have any visual aspect, will it be seen?  Audio- how does the sound carry?  Where is it located – is it easy to access – are road conditions an issue – what does the neighborhood look like?

Who is your Audience? Multi-Property Auctions, Multi-Parcel Auctions and auctions where your audience consists mostly of investors and bankers will require an entirely different atmosphere and experience than an auction with equipment, farmers, neighboring property owners, etc.

Catering – Will you provide catering or refreshments? Does the offsite location require you to use theirs?

Security – Will you need security?

Auction Day Signage – will you need directional signage? What about table signs and pop-up banners?

UC 3rd Party Auction Supply Partner:

Keifer Auction Supply - United Country Auction Services is pleased to announce our new strategic relationship with Kiefer Auction Supply in which they’ve created a custom branded e-commerce site for our offices to use and receive discounted prices on multiple items including bid paddles, tags, PA systems and more. Click HERE for more info.

Weekly reports to your seller outlining the status of the marketing campaign, prospect generation results and overall status updates are essential to maintain full transparency and show your seller how their return on marketing investment is saturating the market. Report can also help you by serving as a guide to gauge the interest level in the sale and allow you to mitigate any challenges or surprises with your seller and/or make necessary adjustments to your marketing efforts.  If you’re using 3rd party tracking programs that have fees and/or spending money on materials to present these results to your seller, you may want to consider adding reporting fees into your marketing budget as well.  

For an idea of how to track your marketing methods, please revisit the How to Find Auction Opportunities page.

Similar to the auction marketing report you’ll be sending the seller as the marketing campaign is occurring, you’ll need to plan to send a follow-up version of the report that is inclusive of all marketing efforts and the auction results within a few days after the auction. If using 3rd party applications or hard-cost materials to present or send this report, you may want to build this in to the budget.

Developing Your Marketing Proposal and Budget

Now that you’ve got a list of where you want to advertise, the costs associated with each platform and an idea for how you will advertise on each platform, you need to arrange this list into a fully formed marketing campaign.  Your campaign will include a marketing proposal & budget as well as a marketing schedule.  This will give your seller full insight before signing off to fund the campaign in the Auction Listing Agreement as well as create a full schedule for you to follow to keep your marketing efforts moving forward in an organized fashion. 

Please reference the UC Auction Marketing Campaign Template in the Document Center for your use in the Auction Marketing section of this manual for an idea of how to organize this information into a usable document to present to your seller with your Auction Listing Agreement.

Navigating Lack of Marketing Funds

Click HERE for a webinar covering this topic.

So you’ve added your newly created auction marketing campaign to your Auction Listing Agreement and presented it to the seller for review but your seller simply doesn’t have funds available for the marketing campaign, what do you do now?

Turn down the auction. If you’re using a buyer’s premium, the seller’s only commitment to the auction could be the auction marketing funds.  If they’re not willing or able to invest in the sale of their property at auction, an auction may simply not be the best solution for them.

If you’re confident in your seller and the fact that the property will sell at auction and you have the means to front the seller the marketing money, you may have a few additional options to consider:

Front the money with the promise of selling the property absolute and reimbursing your marketing money off the top.

Front the money and require collateral substantial enough to cover your investment

Front the money and place a lien against the property to be released upon successful sale and reimbursement of your marketing money off the top.